Terms & Conditions

By attending an appointment you are agreeing to our terms & conditions below.
 
Please Read to Avoid Extra Fees!

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Matting

As written in the Walloon Animal Welfare Code Art. D.37. § 1. No painful intervention on an animal can be performed without anesthesia.
At Pawfect Pamper we do not untangle matted hair on pets as it can cause them discomfort and pain. Your pet's happiness and welfare is of utmost importance to us. We can take you through the most comfortable options for your pet during check in.
Pawfect Pamper accepts no responsibility for any vet fees if health issues (such as skin sores) that are exposed when clipping off a matted coat. 
Pet owners may incur an additional charge of €10+ for heavy matting requiring a full shave.

Pregnancy
Please let us know if there is a chance that your dog is pregnant as Pawfect Pamper is unable to groom dogs under this condition for their welfare.
Pregnant girls will need to wait until puppies are weaned, usually around 5-7 weeks.

Cancellations
Please note we require 24 hours notice for any cancellations or rescheduling. This is so we have enough time to offer the appointment time to another dog needing our services. If an appointment is missed, it will be due and a new appointment will be planned when the last one is fully paid.
For repeat offenders we may decline services.

Parasites
Pawfect Pamper reserves the right to decline to groom dogs with fleas. Please treat your dog 48 hours before bringing them into the salon for the welfare of your dog and other dogs in our salon. If your dog is found to have fleas at drop off we may have to reschedule your appointment. If your dog is found to have fleas once being groomed, the groom will be completed (flea shampoo used) however the pet owner will be charged €15 for the time and cost of disinfecting the salon.
Pawfect Pamper will remove ticks free of charge if found during the groom.

Pet Health
To help us give your dog the best experience possible, we would like to ask you to identify any ongoing or new health conditions at point of drop off. This is so Pawfect Pamper can make your dog as comfortable as possible.
Pawfect Pamper reserves the right to refuse service for certain health conditions, for example if they have an open wound.

Vet Care
We endeavor to provide the best service possible, however in the rare case of an accident, the pet owner agrees for Pawfect Pamper to transport their dog to the nearest vet for treatment if required. The pet owner also agrees to pay any and all fees that are not covered by our insurance (pre existing conditions etc).

Payment
Cash or Payconiq payment is required upon drop off or collection of the pet. We apologise payment cannot be made by bank transfer or cheque. Payment cannot be made at a later date.

Late pick up
We understand if you are running late but the pet owner will be charged 5€ per 15 minutes.

Photos
We are grateful you have chosen us to groom your dog and we are proud to show off our skills. Pawfect Pamper will sometimes use photos of your dog on our website or social media outlets etc. If you do not wish for your dog to be photographed please notify us at drop off.